Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Due to the nature of the product, we Do Not accept returns on our coffee and beverage products. However, if there is a problem with your order (Wrong item sent, Damaged in shipping) please do not hesitate to contact us and we will work to get this corrected asap.

For certain other items we offer a 15-day return window from the delivery of your items. This will be at the buyers expense unless it is determined our fault. (Wrong item sent, Damaged in transit). We will need pictures of damaged items and packaging that they were shipped in as well. Please do not discard any packaging if there are damages as our shipping companies will most likely ask to have these items provided to them. 

For returns under our policy please contact support@ftmcoffeeco.com

For any wrong products or shipping damages you can contact us at support@ftmcoffeeco.com. 


You can always contact us for any issues at support@ftmcoffeeco.com.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ftmcoffeeco.com